CUSTOMER RETURNS POLICY
If for any reason you change your mind Powder n Pout will accept returns on any brush for up to 30 days after you receive your brushes providing the goods are in the original packaging and have not been used. Alternatively, you can earn store credit for a different purchase.
Whilst we strive to maintain the highest standards occasionally faults do occur. We will issue a full refund for damaged items within 60 days of purchase for any of the following reasons; (1) damaged items, (2) defective items, or (3) wrong items shipped.
We would ask you to please indicate your reasons for returning the goods.
All postage is be to be paid by the customer. It is advisable to retain your proof of posting until you have received your refund. In order to avoid unnecessary delays in processing your refund please ensure you use the correct address.
Items returned by post can take up to 7 working days to reach us once you have posted the parcel.
When your refund has been processed it can take your card provider 3 to 5 days working days to credit your account. In order to avoid unnecessary delays in processing your refund ensure you use the correct address.